Equipped SA with Scenario-based Client Service Tools
Open and view client‘s profile and history with one click during chat.
Add birthdays and follow-up notes to make each client feels valued.
Set reminders to get back to clients at the right moment.
Efficiency improvement to help on team work and daily operations
Standardized operation process for SA to manage individual client & group talk.
Multi-scene automation tagging, tagging clients according to user behavior.
Client behavior auto-tracking to get insights of client’s real needs.
High-quality risk control and management
Compliant chat history archive with employee and customer consent.
Customized keywords and automatic alert of detected offending or sensitive content.
Real-time operation logs for all critical features.
Fully Integrated and Extensible For A Seamless Engagement Across Platforms
Free access to the full package data of CuriosityChina product lines.
Capable to integrate with other third-party APIs.
Support customized enterprise API setup.
Contact us to learn more
Contact us for more information via curiositychinabyfarfetch@farfetch.com